Terms & Conditions
Business Name: Wholesale Crafts Ltd
Address: Creative Craft Supplies, Unit With White Door, Through Metal Gates, Duttons Lane. Sutton Coldfield. B75 5RJ (Not open to customers)
VAT Number: GB228520910
Telephone No. 01213080898 (Available 9am-5pm Mon-Fri)
Email: [email protected]
Payment via Paypal - No Paypal account required, Or Credit/Debit Card securely.
FREE POSTAGE ON UK ORDERS OVER £30.00
Royal Mail 48 £1.95
EU Tracked £10.50
Rest of World Tracked £11.50
Rest Of World:
Signed For/Tracked service (dependant on your country approximately 14 working days, non guaranteed - does not include time spent with customs)
Orders can be held in customs in your country for as long as they need to check the parcel - this is out of our hands and may result in a delay in your order getting to you. Therefore we offer no guaranteed delivery date on any orders. Order may be subject to customs charges in your country, payable by yourself. You must make sure the item/s you want to purchase are allowed to enter your country before purchasing, we not liable if your order gets destroyed/sent back to us and we will pass on any return fees to you via invoice.
If you are not available when delivery is attempted and your parcel gets returned to us, we will either refund you (less shipping charge), or re-send the parcel, but you will be sent an invoice for the shipping charge, and only once this is paid will we re-send your order.
We are unable to post liquids via any other service than Royal Mail. Therefore if your order goes over 2kg, and we have to ship via courier we will have to remove and refund for the adhesive.
We are unable to send liquids outside of the UK at all.
UK orders over £50 will be eligible for free postage (Royal Mail Tracked 24).
We post within 2-3 working day of your order being received.
If an item is out of stock we will do our best to contact you before we post your order.
Items that are out of stock will be placed on back order for you if required, or we will refund the items for you via Paypal. If the item will take us longer than a week to get back in stock we will generally refund for that item, and send on the rest of your order.
UK: Royal Mail won’t consider an item of mail to be lost until 15 working days have passed from the date it was due to be delivered - for piece of mind we recommend choosing Tracked Postage.
EU and Rest of World: Royal Mail cannot accept a claim for loss unless at least 20 working days (for items posted to EU) or 25 working days (for items to the rest of the world) have passed from the due delivery date. We are not liable to replace or refund non-tracked orders from outside the EU.
Working days are Monday-Friday and exclude weekends and Bank holidays. We cannot class an item as lost until this time has passed. Please contact your neighbours and local sorting office first as your parcel could be with them. Generally we post items in a green polka dot mailing bag, larger orders are sent in a purple mailing bag or boxed.
If you wish to return your unused, undamaged item/s, please contact us through email* with your order number.
Sale items are non-returnable.
We will then arrange for you to post the item back to us and we will replace the item or refund you as required. Item/s must be returned in saleable condition and secure packaging, you must obtain proof of postage for your return and post using a Tracked or Signed For postage option - If your return does not arrive with us we cannot process it. If returning from outside the UK please mark your customs form as 'Return' as if we have to pay customs charges they will be passed onto you.
Please include a copy of your invoice in your return as otherwise your refund/replacement will be delayed. Refunds will be processed within 14 working days of receiving the item/s and will be refunded in the same way you paid (card refund/Paypal).
*[email protected] Contact must be made within 14 days of receiving the item. We do not refund postage unless the item/s is faulty.
Refunds are sent the email address on the order via Paypal or refunded to your card if you checked out with Create Payments.
Please note: Any materials made for you with non-matching (bespoke) felt backings, Cut ribbons, Die Cuts, Sewing Patterns and Bow Templates/Dies are non-returnable/refundable.
Sheets of glitter/faux leather/velvet/fabric felt, etc must not be folded for posting, as this damages the fabric and will void your return claim.
Creative Craft Supplies
Unit With White Door,
Through Metal Gates,
Missing Items: If you receive your order and there is an item/s missing or damaged please immediately photograph your order as is and also your invoice from the front of your parcel, and send us an email message (within 48 hours of receiving your order) with your order number and the photos attached and let us know what is missing. We cannot replace missing items without this photographic proof. Please keep all packaging until the issue has been resolved.
Scissors: By purchasing scissors you are agreeing that you are over 18 years of age.
Materials: We do our best to cut items as accurately as possible but there may be +/- 1cm difference in the stated size of material.
Cookies are used on our website to collect information about visitors browsing & buying behaviour. This information includes: checkout, how our website is navigated and products purchased. We do this to better enhance the customer experience in the future.
When someone visits www.creativecraftsupplies.co.uk we use Google Analytics to collect data such as behaviour patterns, time spent on the site, most visited pages, Country of origin. We do this to use the data to enhance the experience of our customers, in a way which does not identify individuals. We do not make, and/or allow google to make any attempt to find out the identities of the visitors.
To better show our customers products, services, offer freebies and keep them up to date with Creative Craft Supplies, if you sign up to our mailaing list, we use your Name and Email address to send you this information. We will never sell, or trade your details, and you can unsubscribe at any time by emailing us: [email protected], or clicking the clearly shown Unsubscribe link at the end of the email. Your details will be permanently deleted from the list and you will be notified via email of the removal.
When you make a purchase from Creative Craft Supplies your name, address, email address, telephone number is stored on our order system through create.net (our website host) and through Royal Mail’s Click & Drop System (for our postage).
If you order via our eBay store your name, address, email address, telephone number is stored on their system and through Royal Mail’s Click & Drop System (for our postage).
If you order via our Etsy store your name and address is stored on their system and through Royal Mail’s Click & Drop System (for our postage).
If you wish to view, amend or delete any of the data we hold on you please contact: Melissa Davin-Smith, [email protected], Creative Craft Supplies, Unit With The White Door, Duttons Lane, Four Oaks, Birmingham. B75 5RJ.
WE DO NOT STORE CUSTOMERS CREDIT OR DEBIT CARD INFORMATION
Access to Information
You have the right under the Data Protection Act to access the information which we hold about you. If you wish to exercise this right, please send your request to [email protected] and we will be happy to help.
All entries must be received by 11.59pm on the competition closing date and is open to all UK residents aged 16 or over, excluding employees or agents of the associated companies and their families. Only one entry per household. Prize contents are subject to change. No cash alternative. One prize will be given away to a member drawn at random on the closing date. You must have a registered account at www.creativecraftsupplies.co.uk to enter. Registration is free. No purchase necessary. The decision of the judge is final and no correspondence will be entered into. The winner will be notified by email.