Terms & Conditions/Privacy Policy

Terms & Conditions

Business Name: Creative Craft Supplies

Address: Unit With White Door, Through Metal Gates, Duttons Lane. Sutton Coldfield. B75 5RJ (Not open to customers)

VAT Number: GB228520910

Telephone No. 01213080898 (Available 9am-5pm Mon-Fri)

Email: hello@creativecraftsupplies.co.uk

Payment via Paypal - No Paypal account required, Or Credit/Debit Card securely.

UK Delivery:

Free Postage items are sent 2nd class.

2nd Class (3-5 working days, not guaranteed, not signed for)

1st Class (1-2 working days, not guaranteed, not signed for)

2nd Class Signed For (2-3 working days, not guaranteed - signature required on delivery)

Next Working Day Delivery* (next working day delivery if ordered before 11am (not-guaranteed) - must be signed for on delivery.

Courier used depends on weight of order: Royal Mail (Pre 1pm delivery) or TNT/Other (delivery anytime between 8am - 6pm).

EG: Order before 11am** Monday, delivery Tuesday - Orders placed before 11am Friday will be delivered the following Monday.

Next Working Day Delivery Orders placed on Saturday/Sunday will be posted Monday, delivered Tuesday.

We do not offer Saturday Guaranteed service.  

**Cut off time of 11am is taken from the time stated on your invoice, not the time your order confirmation is emailed to you.

*Royal Mail Special Delivery deliver by 5.30pm the next working day in the following postcode areas:

AB30 - 39, 41 - 45, 51 - 56, GY9 Alderney (Channel Islands), HS1, 3 - 9, IV21 - 28, 40 - 49, 51 - 56, KA27, 28, KW1 - 3, 5 - 15, KW16 Stromness Town only, PA20 (0&9), PA28 - 38, 41 - 49, 76, 77, PH15, 17 - 26, 31 - 40, 49, 50, ZE1.

*Royal Mail Special Delivery deliver within two working days by 5.30pm to the following postcodes areas:
GY1 Herm (Channel Islands), GY9 Sark (Channel Islands), GY10, HS2, PA60 - 75, 78, ZE2, 3.

*Royal Mail Special Delivery deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non Town, KW17, PH30, 41 - 44.

Channel Islands: No Next Day Delivery service available - Classed as International Postage by couriers and can take 3-4 working days for delivery.

Delivery to non-permanent addresses (eg: hotels) is not permitted and we will cancel your order.

Rest Of World: 

Royal Mail International Standard (dependant on your country approximately 14-30 working day delivery, not guaranteed - does not include time spent with customs)

Signed For/Tracked service (dependant on your country approximately 14 working days, non guaranteed - does not include time spent with customs)


Orders can be held in customs in your country for as long as they need to check the parcel - this is out of our hands and may result in a delay in your order getting to you. Therefore we offer no guaranteed delivery date on any orders. Order may be subject to customs charges in your country, payable by yourself. You must make sure the item/s you want to purchase are allowed to enter your country before purchasing, we not liable if your order gets destroyed/sent back to us.  If you do not choose a Tracked service at checkout and your order goes missing we are not liable to refund or replace (outside of the EU). We highly recommend Tracked shipping.

Free Postage:

UK orders over £50 will be eligible for free postage.

EU/Rest of World orders free postage on orders over £75*

Choose 'Standard Postage £0.00' from the postage option list.

We post within 3 working day of your order being received.

*Excluding certain countries - we will refund overpaid postage for those countries. 

If an item is out of stock we will do our best to contact you before we post your order.

Items that are out of stock will be placed on back order for you if required, or we will refund the items for you via Paypal.  If the item will take us longer than a week to get back in stock we will generally refund for that item, and send on the rest of your order.


UK: Royal Mail won’t consider an item of mail to be lost until 15 working days have passed from the date it was due to be delivered.

EU and Rest of World: Royal Mail cannot accept a claim for loss unless at least 20 working days (for items posted to EU) or 25 working days (for items to the rest of the world) have passed from the due delivery date.  We are not liable to replace or refund non-tracked orders from outside the EU.

Working days are Monday-Friday and exclude weekends and Bank holidays. We cannot class an item as lost until this time has passed. Please contact your neighbours and local sorting office first as your parcel could be with them.  Generally we post items in a green polka dot mailing bag, larger orders are sent in a purple mailing bag or boxed.


If you wish to return your unused, undamaged item/s, please contact us through email*  We will then arrange for you to post the item back to us and we will replace the item or refund you as required. Item/s must be returned in saleable condition and secure packaging, you must obtain proof of postage for your return and post using a Tracked or Signed For postage option - If your return does not arrive with us we cannot process it.  

Please include a copy of your invoice in your return as otherwise your refund/replacement will be delayed. Refunds will be processed within 14 working days of receiving the item/s and will be refunded in the same way you paid (card refund/Paypal).

*hello@creativecraftsupplies.co.uk  Contact must be made within 14 days of receiving the item. We do not refund postage unless the item/s is faulty.

 Refunds:  Refunds are sent the email address on the order via Paypal or refunded to your card if you checked out with Create Payments.

Please note: Any materials made for you with non-matching (bespoke) felt backings, Cut ribbons, Die Cuts, Sewing Patterns and Bow Templates/Dies are non-returnable/refundable. 

Sheets of glitter/faux leather/velvet/fabric felt, etc must not be folded for posting, as this damages the fabric and will void your return claim.

Post to:
Creative Craft Supplies
Unit With White Door,
Through Metal Gates,
Duttons Lane.
Sutton Coldfield.
B75 5RJ

Missing Items:  If you receive your order and there is an item/s missing or damaged please immediately photograph your order as is, and send us an email message (within 48 hours of receiving your order) with the photo attached and let us know what is missing. We cannot replace missing items without this photographic proof.

Scissors: By purchasing scissors you are agreeing that you are over 18 years of age.

Materials: We do our best to cut items as accurately as possible but there may be  +/- 1cm difference in the stated size of material.

Privacy Policy

This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which, we, Creative Craft Supplies, at the Registered address above will process any personal data we collect from you, or which you provide to us, in the course of using our site www.creativecraftsupplies.co.uk For the purpose of the Data Protection Act 1998 we are the data controller.

Information about you

When you use our site, there are a number of ways in whcih you provide information and other data to us. By using this site, you consent to us processing and collecting this data. on the terms and for the reasons which are explained below.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

How your Information is Used

  • We will send you Newsletters from time to time
  • We will provide you with information, products or services that you request from us where you have agreed to be contacted for these services
  • We will notify you about changes to our services

If you do not want us to use your information for marketing purposes and do not wish to receive our Newsletter, you can unsubscribe from the Newsletter at the footer of the Newsletter on receipt or you can also contact us directly by mailing our site at hello@creativecraftsupplies.co.uk

Data Storage

We take your privacy very seriously and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.

Access to Information

You have the right under the Data Protection Act to access the information which we hold about you. If you wish to exercise this right, please send your request to hello@creativecraftsupplies.co.uk and we will be happy to help. 

Gift Voucher Terms & Conditions

Gift Vouchers are redeemable against any merchandise online at www.creativecraftsupplies.co.uk

Gift Vouchers cannot be used to purchase Gift Vouchers 

Gift Vouchers cannot be exchanged for cash 

Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

Please treat Gift Vouchers as cash in terms of security. Gift vouchers cannot be replaced if lost, stolen or damaged.

Gift Vouchers are are one use only, no change will be given.

Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.

Creative Craft Supplies reserve the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

If you have made an online payment with a Gift Voucher and you would like to return your purchase, please note that you will be refunded the amount paid by Gift Voucher 

Creative Craft Supplies reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.

Gift Vouchers are issued by Creative Craft Supplies, Duttons Lane, Sutton Coldfield, Birmingham. B75 5RJ.